We offer refunds if your order arrives in a defective state, or you never received your product per carrier tracking information.
If your order arrives in a defective state such as moldy, stale, or rancid, the product (such as bread) is improperly packaged, or the product (contains chocolate) is melted. Please reach out to us within the first 7 days of receiving the product to be eligible for a refund. We will need your order number and email address to initiate a refund.
If you never received your product per carrier tracking information, please email us with your order number so we can further investigate. Reports must be received within the first 7 days of the delivery date or expected delivery date. Carrier tracking information will be the sole determining method of the date of loss or arrival. Customer service may require more information by email or phone, before a refund can be approved.
To contact us regarding a refund, please complete the form on our Contact Us page.
Due to the perishable nature of our products, we do not accept returns.